Agents will receive a call only when their status is set to ‘Available’ Agents can view more contact details on Freshdesk by clicking on the contact name. When receiving a call, apart from the in-call actions, agents will also be able to access caller insights where they can see the contact name and phone number. Agents can add call notes, call tags, etc., even after a call has ended by clicking on the call from the Call History tab. Transferring a call to another agent/supervisor (Warm/Cold transfer)Īdding other agents/supervisors to an ongoing callĪnd more. Ī quick guide to using the integration: Call widget - Agent functionalities: Start a new callĪgents can start a new call using the keypad or from the ‘People’ tab by selecting a contact.Īgents can perform call actions from within the widget itself, like Note: If you are using Freshdesk Contact Center within your Freshdesk account, you can disable it for your agents by following the steps outlined here. The Aircall agent adapter is now set and ready to use Once added, click on the Aircall icon in the left navbar to load the widget Mention when you want the ticket to be created, and hit Save
#AIRCALL DIALER INSTALL#
You can meet your customers where they are and avoid the hassle of having to switch your telephony provider.Ī quick guide to integrating Aircall with Freshdesk:įind the Aircall app in the apps section of your Freshdesk accountĪlternatively, you can install the Aircall app from the Freshworks marketplaceĬreate your Aircall API ID and API token from the Aircall admin dashboard, and enter them on the installation screen
Meet your ticketing needs and extend your Omnichannel capability With the Freshdesk Telephony Partner Extension with Aircall, you can bring your Aircall account into Freshdesk to meet your customer support needs. Modified on: Mon, 8 Aug, 2022 at 11:59 AM Solution home Integrations in Freshdesk Telephony Service apps Freshdesk Telephony Partner Extension with Aircall
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